गृह मंत्रालय Ministry of Home Affairs

Emergency Response Support System (ERSS)

Emergency Response Support System (ERSS) has been the vision of Ministry of Home Affairs (MHA), Govt. of India, to launch ‘ONE INDIA ONE EMERGENCY NUMBER 112’, as a nationwide, unified emergency response system with a single emergency number ‘112’, for reporting and addressing all kinds of emergencies from across the country.

ERSS-112 is successfully deployed as the State-centric system, receiving distress calls from citizen over 10 different channels (Voice Call, SMS, SOS, Email, Web Request, Chatbot, Media Crawler, IoT-based Signals, WhatsApp and External Signals), on a common platform (hardware + software) setup in the ‘Public Safety Answering Point (PSAP)’ of the State / UT. Genuine, actionable calls from citizen on the ‘Call-Taking System’ are forwarded with complete incident data to a ‘Dispatcher’ of Police / Health / Fire / Disaster / Women / Children / Railways helpline system for further actions.

The ’Computer Aided Dispatch’ system of these services are in continuous touch with respective rescue vehicles / field officers / channel partners to reach out the incident location and offer assistance within golden hours. The entire process is guided and monitored over a digital Geographic Information System (GIS) map-based dispatch terminals. Emergency Response Units (ERUs) tracking and communication is facilitated with Mobile Data Terminals mounted on them.

Following the successful completion of ERSS Phase-I, the implementation of ERSS 2.0 is currently underway. The upgraded system primarily aims to modernize and strengthen the Emergency Response Centres (ERCs) by enhancing various infrastructure components, including Compute, Storage, Security, Network, and the core software solution, with the overall objective of achieving 100% geographical coverage across the country.

As of now, a total of 24 States and Union Territories — Andaman and Nicobar Islands, Andhra Pradesh, Arunachal Pradesh, Chandigarh, Chhattisgarh, Dadra & Nagar Haveli and Daman & Diu, Goa, Himachal Pradesh, Jammu & Kashmir, Karnataka, Kerala, Ladakh, Lakshadweep, Manipur, Meghalaya, Mizoram, Odisha, Puducherry, Punjab, Sikkim, Tamil Nadu, Tripura, Uttarakhand and West Bengal — have successfully upgraded their existing systems to ERSS 2.0. The migration of the remaining States and Union Territories is expected to be completed by March 2026.

Safe City Project is a pilot initiative conceptualized with an objective to strengthen the critical gaps for increasing the efficiency of metro cities in providing safe and secure environment for women.

As a primary driver of the Safe City Projects, States/UTs have a critical role to play in the identification of gaps in their cities/metros. 08 Indian Metro cities namely Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Lucknow and Mumbai were selected in this pilot initiative.

Safe City Project was launched in the year 2018 with a tenure of 3 years (i.e., till 2021) and is extended till March 2026. 

The Safe City Project Framework and Guidelines as devised by MHA, states the goal in ensuring security of women in metro/large cities by strengthening the following:

• Civic amenities for women in public places

• Easy access for women to law enforcement agencies, counsellors, and legal assistance

• Enhanced use of IT in surveillance in hotspots, tracking of offenders and response to women in cases of sexual assault

• Community sensitization on Gender issues, especially on sexual assault matters relating to awareness on safety measures, reporting of assault and community support to victims.