An Internal Grievances Redressal Machinery (IGRM), functioning in this Ministry, attends to all grievances promptly. The Joint Secretary (Coordination and Public Grievances) has been nominated as Director of Public Grievances. The name, designation, room number, telephone number, etc. of Director of Public Grievances are as under:
As an incentive to the persons offering information about drug trafficking, the Government of India has formulated a scheme of rewards. The Narcotics Control Bureau is the designated agency for processing and sanctioning the reward proposals pertaining to seizure of narcotics and psychotropic substances effected by state enforcement agencies in the country. The reward committee of Narcotics Control Bureau meets periodically for considering the reward proposals. The state governments and other enforcement agencies have been requested to constitute state reward committees which would sanction and pay rewards upto Rs.10,000/- per officer, per case in accordance with the instructions laid down in the Reward Scheme. The state governments can claim reimbursement from the Narcotics Control Bureau by submitting such bills once in three months. All the enforcement agencies have been informed that their respective Reward Committees may recommend cases where the reward admissible and proposed is above Rs.10,000/- per person in case, to the Narcotics Control Bureau for consideration and sanction. Commodity wise quantum of Maximum Rewards admissible is as follows :
